Dial Up


	Frequently Asked Questions about Dial Up Q: How do I set up my dial up account? A: You may call 1-800-644-6638 and one of our representatives will gladly set up an account for you. If you know the local number you will be dialing into and already have your username and password, just follow the directions below: Go to start, Open the control panel, Network connections. Create a new connection, click Next. Click Connect to the Internet. Click Set up my connection manually, Next. Click set up using a dial up modem, Next. Type in Networld. Enter your local dial up number (if you don't currently have a connection, please call tech support at 1-800-644-6638 for a number local to you. Please make sure it is a local call for you. We do not want you to incur long distance charges and it is your responsibility to make sure the call is local. We cannot cover charges for long distance). Enter your assigned username. Enter your password, confirm your password and click Next. Finish. Q: What is the significance of the networks I see on the Dialup numbers page? A: We use different dialup networks in different parts of the country. It used to be true that you had to stay on one network and could not change. But now it no longer matters. You can find a suitable number in any one of the networks and use that. You can even change networks at any time if you find it necessary. Q: Do you have a roaming agreement with other ISP's? A: Those days are history. We have POP's all over the country, so if you are going to take your notebook with you to another part of the USA - just lookup a dialup number there and use that number for your dialup. As long as you use one of the numbers we supply, you can dial in from anywhere in the USA and you could simply pick a different number for each place you visit. All you will need is access to a telephone connection. Please be aware that some places (Hotels for instance) will charge you for the outgoing calls - even if they are local calls. These call charges remain your responsibility. Q: What are the access numbers available? A: Find a list of our current POPs here or from our home page. Please be sure to check that this is not a long distance number for you. This is your responsibility for choosing a local number and Networld cannot reimburse you for any charges incurred by dialing long distance. Q: What is my username? A: Your username will be the name you choose during signup, with an @nwonline.net for the Standard, Unforced Filter or High-speed option, or @familyf.com for the Forced Filter option. (ex. username@nwonline.net or username@familyf.com ) Q: Can I change my username and password? A: You may change only your password by calling Technical Support at 1-800-OHIO-NET (1-800-644-6638) or by clicking on My Account. You can also change your email password. The best way to change the email password only is to log into your webmail and make the change there. Q: I have call waiting, how do I disable it while I am on the Internet? A: Open My Computer. Open Dial-Up Networking. Right Click on Networld icon. Before your access number in the telephone box put 70,,,, it should look like this 70,,,,4197558663 Click OK. Close the Dial-Up Networking Box. Close My Computer. Q: Can I use the service on multiple computers? A: Yes, you can use your dialup account on multiple computers, just not at the same time. Q: Will I be charged extra if I connect with a number that is long distance? A: Yes. Please ensure that the number(s) you choose are local to you. We are not responsible for any long-distance charges incurred by your account. Q: Why am I receiving Possible Interruption of Service email messages? A: 90% of the time your credit card has expired. You may call 1-800-OHIO-NET (1-800-644-6638) and update your billing information or click on My Account. Q: I am experiencing slow kbps speed recently and it never used to be this slow. Is it my computer? A: There are a number of factors that can affect your dialup speed. Here are some below: 1. The dialup number you are using could be going to a modem that is experiencing periods during which it is becoming very busy. The easiest way to test that is to go to our website and look at the list of numbers for your state and choose one or more other numbers to dial into. Please make sure you choose a local number. 2. Something has changed on the telephone system at home. You would be surprised how often a fault can be traced back to your own connection. Do you hear noise on the line when you phone out? That is a sure sign of a faulty connection somewhere. Try unplugging all the phones, fax machines etc that are in your home then going online and see if that makes a difference. If the speed does not change when you telephone into a number of different phone numbers this would suggest that the problem is your phone line or possibly a problem at your local exchange. You can ask your telephone company to test the line for you. Be careful doing this as some phone companies may charge you - ask them first. As crazy as it sounds - the other thing that can help speed up a connection is to slow your modem down. A modem that speaks too fast for current line conditions, has to repeat itself often as lots of the messages get corrupted. Make it speak slower and it will be heard every time, making the conversation faster. To do this, find the properties of the dialup connection you are using and go to modem setup. Configure the modem to use a lower speed. Try making it 57600 for instance. 3. It is also possible that your machine has become infected with spyware or a virus. It is imperative that you do have some anti-virus software on your machine that is up to date. (Old antivirus software is worse than none at all). However in recent times it has become just as important to have a firewall of some description on your machine. This helps to prevent your machine from being infected by spyware. Spyware is software that sits on your computer and shares your internet connection and sends reports about you and your web habits (maybe even credit card details etc.) back to some server somewhere. If you do not already have a firewall, please go to zonealarm.com and download their free firewall. The free one is all you need and is a very good product. However putting a firewall on your machine does not remove the spyware that is already on your machine. A quick way to test for spyware is to go to zonealarm.com and on the home page (Under Special offers) you will find a link to a free online spyware detector. This is a good detector and will tell you if you have spyware, but it will not remove the spyware. If you have been infected by spyware there are a number of free programs for removing it. We have found that most of the free programs will not remove all spyware so you need to run a couple of different ones. There is a nice article at "http://www.intranetjournal.com/spyware/removal.html" that lists some popular free anti spyware and anti adware solutions. Q: How do I add additional email accounts? A: When you sign up for service you can register for up to five email accounts. These accounts do not have to be set up at the same time. To add an email account, please call us at 1-800-644-6638. Q: How do I set up my email? A: There are step-by-step instructions on our tech support pages. Please visit the e-mail section of our FAQs. Q: What if I can't connect? A: Contact Technical Support for assistance or email support@nwonline.net . If emailing us, please include your name, your preferred way to contact you, and a description of the situation. Q: I keep receiving an error message when I try to connect. What does that mean? A: An error message with the number 691 could mean that your account is inactive. Please contact our Technical Support at 1-800-644-6638 for this or any other error messages. Q: Can I use numbers in my password? A: Yes, you can use numbers in your password. Q: My computer says "I'm Connected" but what do I do now? A: You can open a browser such as Internet Explorer or Netscape by clicking the "E" or "N" icon on your desktop. Alternatively, you can go to the start button on your task bar. Scroll to programs and click on Internet Explorer, then type a URL into the address field and press enter. Q: Are there more numbers to dial in with other than the one I am using now? A: We have many access numbers to choose from. Visit our Local Access numbers . Q: How reliable are Networld's dial-up connections? How fast are they? A: With thousands of access numbers nationwide, Networld makes it easy for you to get and stay online, with fewer busy signals and disconnects. We allow you to access the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available! Additionally, most of our numbers support the V.90 standard. Q: Is there a way to view my online usage? A: Go to the My Account section, and type in your Registration number and password. Go to View Online Session Activity and check off Framed IP Address. Put in the dates you are interested in, and you can view your online usage from there. Q: How do I change from my current ISP? A: Here are some tips for Switching Your ISP: How to Be Prepared (phone list at bottom) Some service providers give you the run-around when you try to discontinue service, offering several months of free service if you continue. Many customers report accepting this offer only to find that they get billed for the extra months and have to go through the process of calling again to get disconnected. Be firm the first time and don’t accept any offers of free service. Remember that there’s a reason why most of them only let you cancel over the telephone. They want you talking to one of their sales representatives. For users who have monthly fees directly debited from their checking accounts, be sure to notify your bank to not accept any more debits from your old service provider. Make sure you send a general email notice of your new email address from your old service to everyone in your address book that you want to continue contact with. Also, be sure to copy yourself at your new address. If you are using Outlook (Express) or Eudora your address book should remain intact with your new service. If you are an AOL customer you will need to copy the addresses from the notification email described above to your new email address book. This process has taken as little as 8 minutes to as long 20 minutes for an address list of 50 names. Quickest Way To Cancel What’s quickest way to cancel your existing Internet service? Pick up the phone. In fact, in most cases, it's the only way. We've put a list here of the major Internet Service Providers, along with their phone numbers and other information you need to cancel your account. When you contact your old provider, be sure to have the following information available: User Name (email address) Password Mailing address and/or phone number Number of the credit card that you charged the service to (sometimes the last four digits are used for verification purposes) Here's a list of phone numbers (and other information) for the major Internet Service Providers to let you cancel your old account: America Online (AOL): AOL lets its members cancel by phone, fax or mail. Phone: 1-888-265-8008 Fax: 1-801-622-7969 (include your full name, phone number, address and either your screen name or the last four digits of the credit card you billed the account to) Mail: America Online, P.O. Box 1600, Ogden, UT 84401 (send the same information required for a fax) For additional information, go to Keyword: Cancel. CompuServe: Phone only 1-800-292-3900 Earthlink: Phone only 1-800-890-6356 Microsoft Network(MSN): Phone only 1-800-386-5550 Prodigy: Phone only 1-800-213-0992 Worldnet (AT&T): Phone only 1-888-613-3064 If your provider isn't listed here, contact its customer service department.

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